Buyer's Guide
Your guide to buying a home across Western New York and the Buffalo area, with a team that focuses only on you. Inside: the four steps from mortgage pre-approval to closing day, five reasons to work with a buyer's agent, our 2025 results, and the agents who will represent you.
Our Mission
“To deliver outstanding level of service to all our clients and positively impact lives.”
Committed
We commit to providing the highest level of service by being solution based and always finding a way to meet our clients' needs.
Fair
We conduct ourselves in the highest ethical standards, demonstrating honesty and fairness in every decision and will always do the right thing for our clients.
Respect
We treat our clients, coworkers and the real estate transaction process with respect at all times.
Diligence
We work diligently to provide results that exceed our clients' expectations.
Successful Sales
Why Should You Work With a Buyer's Agent?
Buyer Representation
We only focus on you, the buyer. Many buyers work directly with the listing agent not realizing listing agents are middle players. Listing agents are more invested in protecting the seller's interest.
Buyer's Agents are Powerful Negotiators
Once you find the perfect property, you want to pay the best price for it. We understand price negotiation and can advise you on how to make the best offer, what the property's negotiating factors are and help you get the best deal for your new home.
Buyer's Agents Know What to Look For
When you're looking for a property, you probably have a pretty good idea of what features you absolutely want. We not only help you find the right property, but also give you honest advice about a home that seems perfect from the outside but might not live up to your dreams further down the road.
Buyer's Agents are Prepared for the Hurdles
Very few home buying experiences go through without a hitch. We come to you already prepared for the potential setbacks and are proactive in our approach in getting you through them as quickly and smoothly as possible.
Your Advocate Every Step of the Way
We will negotiate to have the seller pay fees and commission for our services.
What Are the Steps to Buying a Home?
Preparation to Purchase
- Wants and needs assessment
- Finance evaluation and Mortgage pre-approval
House Hunting
- Home searching, private showings and open houses
- Access to the MLS on our website
Purchasing
- Preparation and Presentation of your offer
- Negotiation Process
Under Contract
- Our Full-Time Transaction Coordinator will handle your purchase from Contract to Close
- Coordination of attorney approvals, timely and per contract
- Coordination of Home Inspection
- Property Inspection Notice Addendum
- Earnest money deposit due
- Apply for your mortgage
- Pay for your appraisal
- Updates take place after the Title and Survey
- Underwriting by lender
- Mortgage commitment
- Homeowners insurance
- Clear to close
- Final walk through
- Coordination of utility transfers
- Closing day and delivery of keys
The Klein Team
Carol Klein
Nothing is more gratifying to me than the feeling I get from helping people meet their real estate needs. You can count on me to always do what's in your best interest. I pride myself on being honest, trustworthy, and knowledgeable. I know how important it is to find your dream home or get the best offer for your property. Therefore I will make it my responsibility to help you achieve those goals. Give me a call or text today to connect. It would be my pleasure and my honor to work with you!
Adrianne Brautlacht
I take pride in helping lead the operations, systems, and client experience that keep The Klein Team running smoothly every day. From supporting our agents and coordinating transactions to overseeing communication, marketing, and team organization, my focus is always on creating a seamless experience for both our clients and team.
I pride myself on being responsive, detail oriented, solution based, and someone our clients and agents can count on for support throughout every step of the process. My goal is to help ensure every transaction, client interaction, and behind the scenes detail is handled with professionalism, care, and efficiency.
Client Testimonials
Simply put, Carol is amazing! I've worked with Carol on 2 separate occasions. She's very thorough and knowledgeable. She answers every question you have and is attentive throughout the process. She also keeps you informed. She addresses things before you even have to ask. If you need a realtor you can count on give Carol a call. You won't be disappointed.
Carol and her team were a pleasure to work with during the sale of my home. Communication was excellent throughout. Carol's experience was evident during that first meeting and I believe her overall marketing plan was the reason I received well over the asking price for my house. I highly recommend Carol and I am very happy to provide her with another 5 star review. She earned it!
Katie has helped our family with a couple home purchases. She was always available whenever we needed her and guided us well throughout the buying/selling process. She made a stressful process easier and even fun! Katie treated us like family and we always felt like she had our best interests at heart! We highly recommend her and look forward to working with her again in the future!
Katie was amazing to work with, we connected with her right away. She is friendly and professional and gave excellent advice at every step of the way. She went out of her way to accommodate our needs and we look forward to working with her again! Very highly recommended!
Tyler was super professional and accommodating to all our needs when we were ready to sell our home. He made sure all the staging was perfect and photographed the house beautifully. He was able to secure us an offer well over our ask and got the transactions done very smoothly. I'd have him sell another home if we were still in WNY! He's fantastic!
Tyler did a tremendous job helping me sell my property in Buffalo. He gave what proved to be very sound advice throughout the process, and he generated a lot of interest in the home. As a result we received a considerable number of offers, and the house sold quickly for well above asking price. I strongly recommend him and I'm already working with him again on another transaction.
Casey did an incredible job for us! Six stars! She left no stone unturned, and her communication was exceptional. We could not have asked for more. She got a price for our home that far exceeded our target and expectations!
Casey genuinely cares about her clients and wants them to make the best decision for their future. She is knowledgeable, responsive, honest, and an incredible advocate. Buying a home is an emotional journey, and having someone you completely trust makes all the difference.
Jen notices the things other people miss. She has a great eye for design and can walk into a home and immediately see what works, what doesn't, and what it could be. She's thoughtful, creative, and genuinely cares about helping people find a home that feels right for them.
“We are busy enough to be happy and successful, yet not so busy that we can't take a personal interest in every client. The purchase of your home is as important to us as it is to you. That is our commitment to you!”
Give us a call or text today.
Call or text Carol: (716) 671-3344